FATFreq

Small studio size shop at 2nd floor. Came initially to try out their Maestro and Scarlet Mini, end up I still love my Hype 4, so I tried out their cables instead. Staff were very hospitable, offered water and facility tour for their CIEM.

My brother and I got fitted for my in ear molds today with Desiree! Her hospitality was top tier. It was our first time being fitted for in ear monitors and she made the experience very comfortable. Very knowledgeable on the product. Super gentle and communicative during the whole molding process! She was the best host! 10 out of 10!

Yeo and Ellie were very professional, knowledgeable and hospitable! There were so many designs at Fatfreq that we had a hard time choosing! Great experience overall and can’t wait for our custom IEMs!

As a user of their IEMs, I was lucky enough to be in Singapore and visited their store. They were extremely professional and welcoming, showing me their R&D area and some new unreleased items. I ordered some upgrades from them at the same time. If you are a fan of their products and have the time, make an appointment and visit. Highly recommended.

It was my first time going for an ear impression and the experience was pleasant. Ivan and Ellie were very patient and accommodating, explaining in detail, every step of the process. Will definitely come back and get another pair in the future!

Very good experience, Yeo was polite and well versed in explaining the different types of iems to me, would bring more people there.

I was serviced by Yeo to get custom IEMs done. He was very helpful and patient in answering all my questions. No one here is pushy and you can sense that everyone’s super comfortable around each other. I was allowed to try any earphones for as long as I wanted and they explained to me the difference between each of them in great detail. Service here is top notch!

Wonderful experience here at FATFreq. The team here patiently takes the time to understand your needs and guides you through the entire process. The end product fits perfectly. Audio quality is top notch! 100% recommend this place to anyone looking for IEMs

Desiree made my experience so enjoyable from start to finish. Thoughtful, kind and knowledgeable are just a small portion her skillset that she displayed. Desiree really took her time with me to ensure that everything I needed was met. I wish my company was full of workers like her.

Highly professional service! The whole process of customizing an IEM was well explained to ensure buyer/users know what they are getting. Buyers are able to try out what they are getting until they are satisfied of the sound. Highly recommended!

Recently, I picked up the GM CIEM, and I have to say, it's been the best service I’ve ever experienced from a manufacturer. I had a trip planned before the delivery date, and upon request, they went above and beyond to ensure I got my order on time. As for the product itself—it's stunning. The quality is remarkable, and it truly feels like I’ve acquired a high-end timepiece, like a GS watch. The display box was an unexpected and beautiful touch, something I’ve never received from a CIEM maker before. The craftsmanship is flawless. But the real highlight is the sound. It’s absolutely incredible. The ability to fine-tune the sound using the switch and modules has deepened my connection to my music. The new soundstage module is so impressive that I’m even reconsidering whether I need my headphones at all! I want to extend my best wishes to the entire team. They’ve earned a lifelong customer.

I had an incredible experience at this store! The staff were exceptionally kind and went above and beyond to make me feel comfortable. Even though it was after hours, the person there graciously allowed me to use their Wi-Fi and stay inside. He offered water, asked if I needed anything else, and even invited me to try out one of their IEMs. When I mentioned my phone was running low on battery, he kindly offered to let me charge it right there. This level of service is truly rare, and I’m so grateful for the hospitality. Highly recommend this store for both the quality products and outstanding customer care!

Great service, got my first custom-fit iems done here. Staff were patient and knowledgable about their craft. The retail space here is combined with their manufacturing space, everything you see is made in house. If you are lucky they will give you a short tour. Impressive 👍🏻

Everything went super well and fuss free, got my first ever custom iems done here. highly recommended!!

Large variety of products available to sample. Yeo had vast knowledge of the products and recommended a few options that would best suit my needs. The process of moulding a custom housing was smooth and pleasant. Looking forward to trying on the finished product!

Awesome hospitality - felt like a VIP throughout! They knew I wasn’t here to buy anything but I immediately got a bottle of water and a full tour. I then sat down for a demo and the patient sales guy went through the product explanations with me. Looking forward to coming here next time when I’m ready to make a purchase! Thanks Yeo!!!

Came by to make a few tweaks to the Deuce I bought. Even got to try a few "under wraps" prototypes which were all a ton of fun listens. Can't recommend Yong and team's hospitality enough. The gear is great but the team's ability to match you with what you need is just as important. If you visit, recommend trying the Maestro Mini, Deuce and Scarlett for a fun listen.